In recent years, self-service hotel kiosks have seen explosive growth, providing a variety of benefits to both hotel managers and guests. These self-service terminals can handle check-in and check-out procedures, as well as issue key cards, freeing up staff time to complete other tasks while simplifying the check-in process. Let's take a look at the benefits of modern hotel self-service kiosks to determine if they are suitable for your lobby.
1. Hotel self-service kiosks eliminate lines
The primary benefit of considering hotel self-service kiosks is the ability to reduce lines at the front desk. Even with a minimal number of hotel staff, self-service kiosks can easily accommodate the needs of multiple guests at once. Your guests will appreciate the streamlined check-in and check-out process by hotel self check in kiosk, especially if they are running late. Self-service kiosks can register guests using their name, confirmation number, or by scanning their ID, providing a more convenient guest experience while improving operational efficiency.
2. Hotel self-service kiosks free up your staff
Hotel self-service kiosks allow your staff to avoid tedious registration procedures for each guest. They can then engage more meaningfully with your guests in a personalized way to meet their needs. Face-to-face interaction between your guests and staff can involve themes such as local recommendations, service requests, or just friendly conversation.
3. Hotel self-service kiosks improve guest data usage
When your guests input their own data into the hotel self service kiosk, they are less likely to make errors in spelling or email format. This data can then automatically register in your management system and inform other aspects of the guest experience, such as special requests and room preferences. With a clearer picture created in this way, valuable information can be used to improve facilities and provide insights for marketing strategies. Additionally, you can collect guests' email and other voluntary information for promotional purposes.
4. Hotel self-service kiosks provide flexibility for your needs
Whether you are looking for a simple self-check-in option or a way for guests to interact with other aspects of their stay, the hotel self-service kiosk can help you achieve your main business objectives in a visually appealing way. You can place the kiosk near the front desk, in a lounge area, or any other location where guests can use self-service.
5. Hotel self-service kiosks provide more revenue opportunities
When guests use the hotel self-service kiosk, they will be able to browse upgrade and additional service options in their leisure time. This is an attractive option for guests who wish to avoid in-person upselling strategies from staff. Your self-service kiosk can display many upgraded convenience packages that guests can immediately add to their bill. The best part of using self-service kiosks as a revenue source is that there are no additional labor costs.
6. Give customers a choice
Even if guests choose to talk to your staff instead of using the hotel self-service kiosk, they will still appreciate having additional choices. Guests are more likely than ever to appreciate a range of self-service options that grant them authorization. These include the ability to send messages to the front desk or use an application to order room service. Self-service kiosks align with the larger theme of personalization and on-demand dynamics driving modern accommodation industry development.